Changes between Version 4 and Version 5 of TracNotification


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Timestamp:
03/29/23 10:13:40 (20 months ago)
Author:
trac
Comment:

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  • TracNotification

    v4 v5  
    22[[TracGuideToc]]
    33
    4 Trac supports notification of ticket changes via email. 
     4Trac supports notification of ticket changes via email.
    55
    66Email notification is useful to keep users up-to-date on tickets of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list.
    … …  
    99
    1010== Receiving Notification Mails
    11 When reporting a new ticket or adding a comment, enter a valid email address or your Trac username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket, depending on how notification is configured.
     11When reporting a new ticket or adding a comment, enter a valid email address or your Trac username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac may send you an email when changes are made to the ticket, depending on how your notification preferences are configured.
     12
     13Permission groups can also be entered in the CC field,
     14to notify all members of the group.
    1215
    1316=== How to use your username to receive notification mails
    1417
    15 To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in your [/prefs preferences]. 
     18To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in your [/prefs preferences].
    1619
    1720Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file, see [#ConfigurationOptions Configuration Options] below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
    1821
    19 When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to  ('''`ignore_domains`''').
     22When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to ('''`ignore_domains`''').
    2023
    2124=== Ticket attachment notifications
    … …  
    2932== Configuring SMTP Notification
    3033
    31 '''Important:''' The [[TracIni#trac-base_url-option|[trac] base_url]] option must be configured for links in the notification message to be correctly generated. 
     34'''Important:''' The [[TracIni#trac-base_url-option|[trac] base_url]] option must be configured for links in the notification message to be correctly generated.
    3235
    3336=== Configuration Options
    … …  
    7073The following attributes of default subscriptions can be configured:
    7174* `.distributor` (Default: `email`)
    72   * Other values require plugins. For example `on-site` requires th:OnSiteNotificationsPlugin.
     75  * Other values require plugins. For example `on-site` requires [https://trac-hacks.org/wiki/OnSiteNotificationsPlugin OnSiteNotificationsPlugin].
    7376* `.priority` (Default: `100`)
    7477  * Smaller values override larger values.
    … …  
    7780  * `never` can be used to silence other subscription rules with higher values.
    7881* `.format` (Default: `text/plain`)
    79   * Other values require plugins. For example `text/html` requires th:TracHtmlNotificationPlugin.
     82  * Other values require plugins. For example `text/html` requires [https://trac-hacks.org/wiki/TracHtmlNotificationPlugin TracHtmlNotificationPlugin].
    8083
    8184=== Example Configuration (default subscriptions)
     85
     86This example implements the often desired
     87//Never Notify Updater// behavior by setting
     88the priority of that rule to the highest value,
     89thereby taking precedence over other rules.
     90
    8291{{{#!ini
    8392[notification-subscriber]
    … …  
    98107}}}
    99108
    100 === Customizing the e-mail subject
    101 The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is:
     109=== Customizing the email subject
     110The email subject can be customized with the `ticket_subject_template` option, which contains a [https://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is:
    102111{{{#!genshi
    103112${prefix} #${ticket.id}: ${summary}
    … …  
    105114The following variables are available in the template:
    106115
    107  * `env`: The project environment object (see [trac:source:/trunk/trac/env.py env.py]).
     116 * `changes`: The ticket changes (prepared by [trac:source:/branches/1.4-stable/trac/ticket/model.py Ticket.get_change]).
     117 * `env`: The project environment (see [trac:source:/branches/1.4-stable/trac/env.py env.py]).
    108118 * `prefix`: The prefix defined in `smtp_subject_prefix`.
    109119 * `summary`: The ticket summary, with the old value if the summary was edited.
    110  * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be accessed by appending the field name separated by a dot, eg `${ticket.milestone}`.
    111 
    112 === Customizing the e-mail content
    113 
    114 The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default is:
    115 
    116 {{{#!genshi
     120 * `ticket`: The ticket model object (see [trac:source:/branches/1.4-stable/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, eg `${ticket.milestone}`.
     121
     122=== Customizing the email content #CustomizingContent
     123
     124The notification email content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default is:
     125
     126{{{#!jinja
    117127${ticket_body_hdr}
    118128${ticket_props}
    … …  
    140150#   endif
    141151# endif
    142 --
     152${'-- '}
    143153${_('Ticket URL: <%(link)s>', link=ticket.link)}
    144154${project.name} <${project.url or abs_href()}>
    … …  
    152162#42: testing
    153163---------------------------+------------------------------------------------
    154        Id:  42             |      Status:  assigned               
     164       Id:  42             |      Status:  assigned
    155165Component:  report system  |    Modified:  Fri Apr  9 00:04:31 2004
    156  Severity:  major          |   Milestone:  0.9                     
    157  Priority:  lowest         |     Version:  0.6                     
    158     Owner:  anonymous      |    Reporter:  jonas@example.com               
     166 Severity:  major          |   Milestone:  0.9
     167 Priority:  lowest         |     Version:  0.6
     168    Owner:  anonymous      |    Reporter:  jonas@example.com
    159169---------------------------+------------------------------------------------
    160170Changes:
    … …  
    188198}}}
    189199
    190 where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [http://gmail.com].
     200where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [https://gmail.com].
    191201
    192202Alternatively, you can use `smtp_port = 25`.[[br]]
    … …  
    199209Notification errors are not always reported through the web interface, so the user who submits a change or creates a ticket may not get notified about a notification failure. The Trac administrator needs to look at the log to find the error message and traceback.
    200210
    201 === ''Permission denied'' error
     211=== Permission denied error
    202212
    203213Typical error message:
    … …  
    230240}}}
    231241
    232 === ''Suspected spam'' error
     242=== Suspected spam error
    233243
    234244Some SMTP servers may reject the notification email sent by Trac.
    … …  
    237247
    238248Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, stick with the Base64 encoding.
     249
     250=== Emails not sent
     251
     252If you are switching back to using Trac to send emails from, say, the [https://trac-hacks.org/wiki/AnnouncerPlugin AnnouncerPlugin], be sure to enable `EmailDistributor` in your Trac configuration. It may have been disabled when using an email plugin. There may be no message in the Trac log when all is good to go, but the actual sending is disabled.
    239253
    240254----