Telephone: +46 (0)8 6331514
Email:martins@sics.se |
The Kalas project investigates the e ects of social navigation in a real world scenario: a recipe recom- mender system. Currently, a public beta release of the system is under study. The principal researcher in Kalas is Martin Svensson.
RIND, Recommendations and Adaptation of content in New Domains, investigates how a con guration system can be enhanced with recommendations and adaptive user interfaces, to support the user when con guring a complex product. RIND is a 6 months project funded by Vinnova, and ends in December 2001. Principal researchers are Asa Rudstrýom, Rickard Cöster and Tomas Olsson.
CoPIR (Collaborative Information Seeking and Retrieval)addresses the problem of supporting workgroup interaction and collaboration in professional information seeking and retrieval. The project ends in December 2001 and is nanced by Vinnova. Principal investigator is Preben Hansen.
It has been shown that on-line food shoppers do not gain any time from shopping food online, instead they appreciate flexibility in time and space. Shoppers feel that they can avoid the tedious, boring, food stores, but they loose the sensuous pleasures of seeing, touching and smelling the products. This is somewhat compensated by getting status among friends from being able to tell stories about how they shop food online. In a study by Richmond on shopping in a virtual reality environment, it was found that users also want to be able to access the social aspects of a physical store, they want to socialise with other people.
Given the problems with navigation and the lack of social interaction and sensuous pleasures in the existing online grocery stores, the domain should be an excellent application example for social navigation techniques.
Filtering: A couple of user studies show that history-enriched environments and recommender systems might help filter out the most relevant information from a large information space.
Quality: Sometimes it is not enough that the information obtained is relevant, it must also possess qualities that can only be determined from how other users reacts to it (the social texture discussed in the introduction). Only when an expert verifies that a piece of information is valid, or when a piece of art is often referred to in the literature, will it be of high quality in the eyes of a navigator.
Social affordance: Visible actions of other users can inform us what is appropriate behaviour, what can or cannot be done. At the same time, this awareness of others and their actions makes us feel that the space is alive and might make it more inviting. Here the focus is not on whether users navigate more efficiently, or find exactly what they need more quickly; instead, the intent is to make them stay longer in the space, feel more relaxed, and perhaps be inspired to try out new functionality, to pick up new products and new information items, or to try out new services that they would not have considered otherwise. Users can quickly pick up on the "norms" for how to behave when they see others behaviours.
Usage reshapes functionality and structure: Social navigation design may alter the organisation of the space. In amazon.com, the structure of the space experienced by visitors is changed: one can follow the recommendations instead of navigating by the search-for-terms structure. Social navigation thus could be a first step towards empowering users to, in a natural subtle way, make the functionality and structure "drift" and make our information spaces more "fluid" Of course, social navigation comes with a price. The major drawbacks with social navigation are related to the fact that users has to be visible and that it (in many situations) relies on a large user population:
Privacy: Since social navigation relies on the visibility of people and their actions, people have to give up some of their privacy. In what circumstances are people willing to do this and to what extent? There is also indications of that the importance of privacy is highly individual. Some users are willing to share almost anything about themselves, whilst others want to be totally invisible.
Bootstrapping: Since social navigation systems often rely on the accumulated users behaviour, such as, trails of where people have gone and recommender systems, they will work poorly when little information has been collected. Is it possible to find techniques that somewhat overcome this problem by, for instance, using other strategies to recommend in an early stage of the systems lifecycle?
Snowball effects: At the other end of the bootstrapping problem we face another problem. When more and more people walks down the "wrong" path this will be indicated as a "good" path in a typical social navigation system. To what extent is it possible to detect and deal with these wrong paths?
Concept drift: Over time people and information change. What was interesting to me yesterday may be totally irrelevant today. Recommender systems tend to get "conservative" in the sense that once they have a user profile it is very difficult to change it. In order for social navigation to be really successful it has to take into consideration that peoples' interests change and that different types of information have different expiration dates.